Volume 09 - 2017
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Item Effectiveness of Service Delivery Systems of Local Government Authorities to Enhance the Business Growth Potentials of Regional Businesses(Research Centre for Social Sciences, Faculty of Social Sciences, University of Kelaniya, Sri Lanka, 2017) Dissanayake, D.M.R.; Norsanina, A.H.The local government administrative mechanism of Sri Lanka has been set to decentralize the power to respond for the regional service demands of stakeholders including business entities. The growth potential of Sri Lanka could be noticed in both macro and micro scaled enterprises whereas regional business ventures are a critical factor in the national growth phenomenon. Meanwhile, Sri Lanka has been recognized as a middle-ranged country in doing business in the global ranking which has referred the existence of set of institutions, policies and factor as the determinants of productivity (The Global Competitiveness Index 2014–2015). Therefore, the local government authorities which include divisional secretariat offices, municipal councils and even other institutions related to provincial councils are strategically important mechanisms to assist regional investors to enhance their business productivity and growth potentials. Accordingly, this concept paper reveals how the service quality-related improvements could enhance the productivity of local authorities as an alternative mechanism to motivate regional investors to broaden business growth opportunities. Accordingly, this paper has followed theoretical models and explanations to conceptualize the integrated content to explain how the level of service quality excellence in the service delivery systems of local government authorities could influence perceived service quality referred to respective business clients/investors. It has proposed the research propositions for the future studies by specially refereeing how the gaps exists amongst business clients or investors towards service quality mechanisms of local government authorities that could influence their perceived service satisfaction to penetrate business growth potentials. Further, it has reviewed the moderating mechanisms that influence the perceived service quality amongst business clients/investors whom served by local government authorities. Finally, paper postulates the strategic directions and policy-related inputs to enhance the strategic service delivery systems for the local government authorities in Sri Lanka aiming to assist regional business developments and growth potentials.Item The Role of Organizational Creativity Towards Innovations: A Conceptual Review on Services Sector Research Directions(Research Centre for Social Sciences, Faculty of Social Sciences, University of Kelaniya, Sri Lanka, 2017) Dissanayake, D.M.R.; Wastantha, H.L.N.; Jinadasa, M.P.K.The notions of creativity and implementation are two identical activities of innovation process, and it could find different antecedents or determined indicators for an organization to spark the creativity. Both earlier researches and recently found empirical efforts have equally treated creativity and implementation as highlights of competitive edge for an organization. This study has followed a deductive approach to review different thoughts and key components of early studies to present how creativity and innovation have been examined. Accordingly, contribution to knowledge has been proposed via a critical review on literature. According to the key notions found in the study, some factors have been identified as key determinants for creativity concept including organizational climate and culture. Creativity is something done by creative people, and researchers found in aged-decades seemed guiding their works in par with this notion focusing predominantly on individual differences. Most of studies have aligned to the postulations of “creative” by extending its connection addressing how they are different from individual subjectivities, how it has centered to gain y competitiveness, connections of creativity towards environment, role of personality traits, and works styles of creative people. In brief, traditional approaches emphasized the importance of helping people to become more creative in their work environment and it ignored the role of the social environment in creativity and innovation which is intensively ponded in contemporarily researches. Alongside, contemporary approach assumes all humans with general abilities are able to present at least creative work in some domain provided social environment and related factors are laid as complementary integration to the system or procedures that push individual dynamics on creative behavior. This paper reviews those concepts and provides a guide to services sector organizations referring the practice –related directions to initiative service innovations. Further, paper highlights and concludes avenues to extend future studies towards service innovations by highlighting Sri Lanka as specific context.