HRM Student Research Symposium
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Item The Impact of the Grievance Handling on Job Satisfaction among Middle Level Employees in ABC (Pvt) Ltd.(Department of Human Resource Management, Faculty of Commerce and Management Studies, University of Kelaniya Sri Lanka, 2024) Dilakshi, G. P. P.; Devadas, U. M.The Sri Lankan apparel industry is deeply committed to ensuring the satisfaction level of its employees. Accordingly, the main purpose of this study is to see whether there is an impact of the quality of grievance handling on job satisfaction among middlelevel employees at ABC (Pvt) Ltd. According to the literature, there is a lack of research context in many comprehensive studies on the topic of the impact of quality of grievance handling on job satisfaction among middle-level employees in the apparel sector in Sri Lanka. This study was conducted to determine the level of quality of grievance handling, the level of job satisfaction, and the impact of quality of grievance handling on job satisfaction among middle-level employees at ABC (Pvt) Ltd. The study is focusing on the positivistic research paradigm, and the reasoning approach is deduction. An online questionnaire was distributed among 59 selected samples to collect data. The sample was drawn from its population using a simple, probabilistic random sampling technique. As a quantitative research study, the Statistical Package for Social Sciences was used to analyze descriptive statistics, regression, and correlation analysis. According to that, the analysis identified a significant positive relationship between the quality of grievance handling and job satisfaction among middle-level employees at ABC (Pvt) Ltd. The findings showed that dimensions of quality of grievance handling, such as timeliness, structure of grievance handling, justice ensured by the procedure, and collaborative participation of managers and trade unions, also have a positive and significant impact on the job satisfaction of middle-level employees. This research study provides a good platform for management to understand how grievances can influence the job satisfaction of employees. Also, it provides a clear picture of how to handle grievances. Moreover, the finding may be useful for professionals in the same industry as well as others to get insights from the recommendation of the analyzed problem.Item Impact of the Effectiveness of Selected Human Resources Management Practices on Turnover Intention among Executive Level Employees in ABC Insurance Company(Department of Human Resource Management, Faculty of Commerce and Management Studies, University of Kelaniya Sri Lanka, 2024) Dharmadasa, K. V. T. K.; Devadas, U. M.Increased turnover issues in the insurance sector underscore the need for HRM exploration. While studies show HRM practices impact turnover, there's a lack of research on the insurance industry's specific dynamics. Therefore, the purpose of this study was to examine the impact of the effectiveness of selected human resource management practices on employee turnover intention among executive level employees in ABC Insurance Company. Specifically, it looked at how Performance Appraisal, Compensation and reward Management, Employee Relation and Training & Development affect turnover intention. The study was carried out in the Head Office and Branches in ABC Insurance Company. There are 140 executive-level employees in the company, out of there 103 employees was selected through a convenience sampling technique and also sample size is determined based on the Morgan table. The current study is a quantitative field study and the researcher distributed a (survey) questionnaire to respondents in order to collect data for a study. Correlation analysis and regression analysis were conducted to test how well the effectiveness of the selected human resource management practices could predict turnover intention. The results demonstrate that, there are significant negative correlation between various dimensions of Human Resources Management practices and turnover intention. It was discovered that the main elements influencing employees' intentions to leave from the job were the compensation & reward management as well as their interactions with coworkers. To address this, it is recommended for the business to strengthen current employee relations and training programs, enhance a fair rewards system, and implement a comprehensive retention strategy aligned with modern HRM practices.Item The Impact of Quality of Occupational Health and Safety Practices on Job Performance among Operational Level Employees in Maritime Industry(Department of Human Resource Management, Faculty of Commerce and Management Studies, University of Kelaniya Sri Lanka, 2024) Devanga, R. A. Y.; Devadas, U. M.The purpose of this research is to examine the impact of the quality of occupational health and safety practices on job performance among operational level employees in the maritime industry. There have been comprehensive studies on occupational health and safety practices and job performance in construction and hospital industries. However, there is less research focus on the Maritime Industry in Sri Lanka. This study intended to determine the level of quality of occupational health and safety practices, the level of job performance and to determine the impact of quality of occupational health and safety practices on job performance among Operational Level Employees in maritime industry. This research was conducted using a survey research strategy and the questionnaire was developed by Kaynak, Toklu, Elci, & Toklu (2016) and Goris et al. (2003) under standard measurement scales. An online questionnaire was distributed among 135 operational level employee to collect primary data. The sample was drawn from its population using a simple random sampling technique. The collected data were analyzed using the multiple liner regression analysis method. Based on the output, alternate hypothesis were tested. For pre-establish objectives, the results indicate that the quality of occupational health and safety practices on job performance has a positive impact and the level of quality of occupational health and safety practices and level of job performance was moderate in the maritime industry. To overcome the limitations and delimitation, future researchers can go with better samples with the same theme in different industries and consider more factors affecting job performance. Also it is critical to prioritize the provision of regular training on occupational health and safety practices, along with the maintenance of safe working conditions and prompt disciplinary action against employees who violate safety protocols. These measures are recommended for improving the quality of occupational health, safety and job performance.Item Impact of Total Rewards on Employee Turnover Intention in the Apparel Industry in ABC Company(Department of Human Resource Management, Faculty of Commerce and Management Studies, University of Kelaniya Sri Lanka, 2024) De Silva., S.H.S.M; Devadas, U. M.Human resource is the most important resource in any industry. As a result, retaining them in the workplace for an extended period would give numerous financial and nonfinancial benefits to their respective organization. However, several researchers and author observations have identified employee turnover as a major concern in the Sri Lankan apparel industry. So, this study aims to identify the impact of total rewards on the turnover intention of operational-level employees in ABC Company. In addition to that, this study intends to contribute to filling the literature gap by looking into the impact of total rewards on turnover intention. The study was conducted as a quantitative and cross-sectional research study. The data were collected with the use of self-administered questionnaires. Simple regression analysis was used to test the study hypotheses. The independent variable is total rewards, while the dependent variable is turnover intention. Primary data was collected from ABC Company in Sri Lanka. The sample was chosen using a systematic sampling technique, and the final sample included operational-level employees in ABC Company. Data were analyzed using correlation and regression analysis. Analyzed results showed Pay, Benefits, and Promotion have a moderate negative impact as well as recognition and appreciation, training and development, and work environment have a significant negative impact on the turnover intention of operational-level employees. The study results underlined the potential negative impact of total rewards on the turnover intention of operationallevel employees. To minimize and control the existing turnover intention of employees: the researcher recommended that the concerned parties should have to revise and improve the existing reward practices.Item Factors Influencing the Migration Intention of Sri Lankan Apparel Industry Executives(Department of Human Resource Management, Faculty of Commerce and Management Studies, University of Kelaniya Sri Lanka, 2024) De Silva, H. W.; Devadas, U. M.The textile and apparel industries act as the largest exporters in Sri Lanka by providing high-quality apparel products to the leading global apparel brands. With global recognition, more migration opportunities have arisen, and recently, there has been an increase in the migration tendency of Sri Lankan professionals involved in the apparel industry. However, there is a dearth of research done to examine and identify the factors of migration intention in the Sri Lankan context. Therefore, this study aims to investigate the factors that influence the migration intentions of Sri Lankan apparel industry executives. In addition to that, this study analyzes the level of migration intention and determines the impact of these influencing factors on Sri Lankan apparel industry executives. The researcher used positivist philosophy as the research paradigm and the deductive method as the research logic. An individual-level surveybased questionnaire method was used to collect data. The sample was comprised of 248 executive employees in the apparel sector in Sri Lanka. Data were analyzed using statistical tests such as descriptive statistics, reliability, and normality analysis. Also, multiple regression was used to test the hypotheses. The findings highlighted push and pull factors of migration intention and classified them into three categories: political, economic, and socio-psychological factors. The study further revealed that there is a significant positive relationship between the push and pull factors and the migration intentions of Sri Lankan apparel industry executives. Considering these results, it is necessary to develop policies to retain the skilled workforce of the apparel sector to work in the mother country, which will reduce the level of migration tendency of apparel executives in Sri Lanka. In particular, these policies should include micro and macro policies related to the improvement of working conditions and involvement in political and economic issues.Item Impact of Supervisors’ Leadership Styles on Job Satisfaction of Audit Trainees in Big Four Audit Firms(Faculty of Commerce and Management Studies, University of Kelaniya Sri Lanka, 2022) Imasha, A. U.; Devadas, U. M.Leadership Style takes place in the way of utilizing employees to achieve a specific goal/s. Employee job satisfaction is determined by many factors and the Leadership Style of the supervisor can be considered as one of them. This study aims to identify the impact of leadership styles of supervisors on the employee job satisfaction of audit trainees in big four audit firms, Sri Lanka. In this study, organizational effectiveness was analyzed based on competing values model while leadership style was analyzed based on transformational and transactional leadership models. The data were collected from a randomly selected sample of 169 audit trainees in reputed Audit firm by using a structured questionnaire and data analysis was done through regression analysis and correlation analysis. Hypotheses were tested by using multi regression analysis and result showed that transformational leadership and transactional leadership have a significant positive impact for employee job satisfaction. But Transformational Leadership has more impact on machine operators’ job satisfaction than Transactional Leadership. The result shows that transformational leadership has a positive relationship with job satisfaction, which means that transformational leaders can induce change in the psychological states of members of the organization. On the other hand, positive impact between transactional leadership and job satisfaction is found; it indicates that transactional leaders are more concerned with achieving organizational goals through giving rewards or punishments and have less concern with the motivation of the organization’s members. Among two hypotheses are accepted in the study. The researcher found a positive impact of leadership styles on employee job satisfaction of audit trainees in big four audit firms, Sri Lanka. and findings further confirmed that most effective leadership style was transactional leadership style to enhance employee job satisfaction.Item Conceptualizing Innovative HR Practices of ABC Company Pvt Ltd as Practiced During Covid 19 Pandemic Period(Faculty of Commerce and Management Studies, University of Kelaniya Sri Lanka, 2022) Illangarathne, S. M. R. K.; Devadas, U. M.The spread of COVID-19 has created a huge disruption, in almost all organizations in practicing human resource management. The focus of this study is to reveal such innovative HR Practices by a leading company in the apparel industry and how those practices have supported the company to survive during the crisis. The research questions are set for knowing the changes in the performance behaviour of ABC Company, innovative HR Practices; and challenges and issues that aroused during COVID. A qualitative research approach was used with the constructivist research paradigm to design the study as a single case study. A narrative review was done to uncover the phenomenon in question. Data were gathered through in-depth interviews to gather data from Deputy General Manager, HR Assistant Manager, Compliance Manager, and an Executive at ABC Company. The study found performance behaviour changes like productivity drops, profitability drops, higher ETO, and order cancellations while the findings are mainly expected to highlight the innovative HRM practices adopted by ABC Company during the pandemic period Innovative HR practices included the bubble concept, the organizational own counseling service, the initiation of FM service for health talks, the introduction of the FCR (Facial Recognition) system, the E-Leave process, scenario planning, flexible hours, and encouragement of self-directed knowledge seeking. Main challenges were societal pressure, family pressure, government restrictions and limitations, connectivity issues, time constraints, less manufacturing adaptability, and difficulty in ensuring employee well-being. The study recommends proper investment appraisal on innovative HR practices, encouragement of E- Leave Processes, ensuring a proper balance in usage of virtual platforms, ensuring self-directed knowledge seeking, and proper consideration of the implementation of the bubble concept can be considered.Item Impact of Reword System on Employee Performance of Machine Operators in ‘ABC Company’ in Katunayake(Faculty of Commerce and Management Studies, University of Kelaniya Sri Lanka, 2022) Hewaruppa, H. H. A.; Devadas, U. M.Apparel sector plays a major role in the economics of any country. Reward is a benefit received by an individual for performing a specific task or job that increasing performance and productivity of employee and organization. This research studied the impact of the effectiveness of reward system on machine operators’ performance at ‘ABC Company’ in Katunayake to address that existing gap. The population of the study was 750 and 257 machine operators were selected as the sample of the study based on Morgan table. This research was carried out collecting primary data. Correlation and regression analysis were used as data analytical methods. The null hypothesis (H0) was rejected because the significance value of effectiveness of reward is reported as the values less than the p-value. (P<0.005). Therefore, this analysis identified a significant positive relationship between effectiveness of reward system on employees’ performance. Further, the findings of this would be important for; future researchers to conduct their future studies, for management to improve the standards of reward systems, and for employees to aware with their organization.Item Factors Determining Work Related Stress on Machine Operators at ABC Private Limited(Faculty of Commerce and Management Studies, University of Kelaniya Sri Lanka, 2022) Hewapathirana, C. M.; Devadas, U. M.Garment industry is one of the largest export earning sources in Sri Lanka. Yet, apparel Industry faces many challenges. Among them, work related stress among machine operators needs urgent attntetion by the managers. This study was dedicated to investigate the factor influencing work related stress of machine operateros, using the evidence obtained from the ABC Private limited. The previous studies have found that different factors such as anxiety and depression as factors that influence work related stress. However, long working hours, work overload, and poor relationship with supervisor and peers are also considered major factors which influence work related stress. Less numbers of studies have been conducted on factors determining work related stress within garment industry. This research was conducted as a quantitative survey method. Simple random sampling technique was used in selecting the sample items. Sample size was 160 machine operators, out of them 150 responeded to questionnarires. Standard questionnaires were used to collect primary data. The collected data were analyzed with the support of SPSS encoding descriptive statistics, multiple liner regression, and residual analysis for model fitness. Based on the multiple liner regression output, alternate hypothesis were tested. This research found a positive relationship between factors of; long working hours, work overload, and poor relationship with supervisor and peers and work-related stress. Based on the finding, the researchers recommended to develop a work-related stress management program. Future researchers can be done by considering other factors that affect work related stress.Item Impact of Occupational Stress on Employee Performance of Banking Employees in Trincomalee District(Faculty of Commerce and Management Studies, University of Kelaniya Sri Lanka, 2022) Herath, D. H. M. R. A.; Devadas, U. M.The purpose of this research is to identify and examine the impact of occupational stress on employee performance of banking employees in Trincomalee district and to determine which dimension can potentially have the solidest impact on employee performance. To attain these objectives, a questionnaire was developed and distributed among 100 banking employees in Trincomalee district by using simple random sampling method as the sampling technique. The data were statistically analyzed using SPSS Primary data was analyzed by using descriptive statistical techniques, correlation coefficients analysis and multiple regression analysis. Descriptive analysis technique used to analyze the current situation of occupational stress and employee performance. The findings show that role ambiguity, underutilization of skills, work overload, all have a significant negative impact on employee performance, and with work overload being the dimension with the strongest impact. Hence, the study concludes that the degree of occupational stress need to be reduced to enhance the employee performance of banking employees. Thus, the managers need to pay more attention to manage banking employees’ occupational stress by regulating role ambiguity, underutilization of skills, and work overload to effect in employee performance. Moreover, company managers could offer more opportunities for employee growth and progression by paying careful attention on assigning tasks to evade overload of work.
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