Research Publications

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    පුස්තකාල කළමනාකරණය
    (L.A. Jayatissa, 319/9, Waragoda road, Kelaniya, 1999) Jayatissa, L.A.
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    Citation analysis and user studies: its importance in library management
    (University of Kelaniya, 2000) Jayatissa, L.A.
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    ETHICAL ISSUES SURROUNDING THE USE OF INFORMATION IN HEALTH CARE
    (Malaysian Journal of Library & Information Science, 2004) Jayasundara, C.C.
    As a result of rapid technological and economic expansion throughout the world, society is confronted with new requirements. For the success of the medical practice, even with the rapid changes in technology and the medical field, practitioners involved in the use of patients’ information are obliged to continue to behave ethically. This paper reviews the ethical challenges raised in the use of patients’ information for medical and other purposes. It also discusses the values underlining the ethical issues and their importance in the use of patients’ information in the doctor and patient context. The issues surrounding the use of patients’ information such as secrecy and confidentiality are raised and potential problems in the area, policy issues which must be addressed by those concerned with the confidentiality and secrecy of health information and the germane legal issues are also discussed. Moreover, this is a review of the current status of the health care information ethics with particular reference to the United Kingdom, United States, Canada, Australia and developing countries. Finally, it concludes that the emerging field of health care information ethics will require careful thought and insights from an international collection of ethicists.
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    INTELLIGENT AGENTS PARADIGM AND ITS ETHICAL, SOCIAL, TECHNICAL AND LEGAL PROBLEMS
    (Iranian Journal of Information Science & Technology, 2004) Jayasundara, C.C.
    The aim of this study is to discuss and critically re,~cw the Intelligent Agents (IA) and their recent developments. The report will particularly focus on the area of Intelligent Agents and information retrieval and how this technology is aiding users of databases. This report commences with a discussion of what Intelligent Agents are and it reviews the qualities they are generally expected to have and settles on the definition of an intelligent agent as a software entity. IA possess basic qualities such as autonomy, co-operation and learning. Then the report critiques the current state of IA technology by examining the technological, social, ethical and some of the legal issues. It further examines the implications of this technology for the reason that computer and infonnation professionals have already recognised that there are a number of problems and issues surrounding the IA terminology and technology which must be resolved as soon as possible in order to acquire the utmost benefit from this technology. Although the Agents offer substantial advantage to users, the very nature of the IA paradigm leads to a number of ethical, social, technical and legal problems, common to all agent-based applications.
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    Contribution of Marxism theory for Economic development
    (Department of Economics, 2006) Rubasinghe, A.S.
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    Knowledge Management in Banking Industries: uses and opportunities
    (Journal of the University Librarians Association of Sri Lanka, 2008) Jayasundara, C.C.
    This paper reviews the prevailing literature on Knowledge Management in banking industries. The purpose of KM is to value to information resides in organizations resulting value addition to their tasks and ultimately to approach competitive advantage. Most common KM applications identified in the banking industries are risk management. Customer Relationship Management/Marketing (CRM), performance evaluation etc, Decision Support Systems (DSS), data where houses and data mining are rapidly growing techniques in this particular sector. However, most banks around the world do not use comprehensive knowledge management systems while other financial organizations in the same disciplines do.
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    Reading habits and study behaviors of female undergraduates
    (Library & Information Sciences Research Symposium, 2008, 2008) Ranaweera, R.A.A.S.; Weligamage, S.S.
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    Establishment of faculty libraries in Sri Lankan university system
    (Department of Library & Information Science, 2008-03-01) Rubasinghe, A.S.
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    An identification of Critical Success Factors (CSFs) on user perspectives in diffusing e-Information Service in the University of Colombo Library
    (Sri Lankan Journal of Librarianship and Information Management, 2009) Jayasundara, C.C.
    Access to fresh international research is a prerequisite for meaningful research endeavor. With the objective of providing online scholarly information, the e-Information service was established in 2003 and it was quickly became the hart of the library services and a catalyst for change and collaboration. The e-Information service of the University of Colombo’s leading edge resource based teaching and learning facility, provides a collaborative interdisciplinary environment where campus wide access is granted. Identification of CSFs and degree of user satisfaction towards the e-Information service were the objectives of this study. The method of collecting data was informal discussions with 10 postgraduate students, 05 undergraduate students and 8 lecturers who were familiar with using e-resources and where comfortable using IT in FGS, Education, Arts and Science faculties. Physical observations in e-Resource centers were also made. The data collection was preliminary focused on four key areas namely Infrastructure, Support, Resources and Patrons. Conducting e-Information Literacy Development Programmes, enhancing resource sharing activities, strengthening einformation acquisition and delivery procedures were important suggestions.
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    A theoretical model to predict customer satisfaction in relation to service quality in selected university libraries in Sri Lanka
    (South African Journal of Libraries and Information Science, Stellenbosch University Library and Information Service, 2009) Jayasundara, C.C.; Ngulube, P.; Minishi-Majanja, MK
    University library administrators in Sri Lanka have begun to search for alternative ways to satisfy their clientele on the basis of service quality. This article aims at providing a theoretical model to facilitate the identification of service quality attributes and domains that may be used to predict customer satisfaction from a service quality perspective. The effectiveness of existing service quality models such as LibQUAL, SERVQUAL and SERVPREF have been questioned. In that regard, this study developed a theoretical model for academic libraries in Sri Lanka based on the disconfirmation and performance-only paradigms. These perspectives were considered by researchers to be the core mechanism to develop service quality/customer satisfaction models. The attributes and domain identification of service quality was carried out with a stratified sample of 263 participants selected from postgraduate and undergraduate students and academic staff members from the faculties of Arts in four universities in Sri Lanka. The study established that responsiveness, supportiveness, building environment, collection and access, furniture and facilities, technology, Web services and service delivery were quality domains which can be used to predict customer satisfaction. The theoretical model is unique in its domain structure compared to the existing models. The model needs to be statistically tested to make it valid and parsimonious.
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    Using focus groups to investigate service quality determinants for customer satisfaction in selected university libraries in Sri Lanka
    (Department of Information Science, University of South Africa, 2010) Jayasundara, C.C.; Ngulube, P.; Minishi-Majanja, MK
    This study aimed at establishing service quality determinants which may affect customer satisfaction in university libraries in Sri Lanka. Using the literature, 113 service quality determinants were identified. These were then reviewed by eight focus groups in four different universities. Forty of the determinants were perceived to be applicable to their context. The participants also added 14 quality requirements which they thought were not provided for in the list. Finally, the content and face validity of the 54 determinants were evaluated by a panel of experts who ultimately reduced them to 50. This study recommends the use of the identified quality determinants by library administrators and policymakers in the higher education sector in Sri Lanka to gauge the levels of customer satisfaction and assure quality of service.
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    User expectation verses user perception of service quality in University libraries: a case study
    (Journal of the University Librarians’ Association of Sri Lanka, 2010) Somaratna, S. D.; N. Peiris, C.; Jayasundara, C.C.
    The library as one of the main service organizations in any University the assessment of service quality through user perspectives is very important. It provides a prompt feedback for libraries to assess and improve their services to users. The aim of this research was to measure the desired service expectations and actual service performance of the users of the University of Colombo Library System. As the initial step, 116 different service quality attributes were identified from previous studies done all around the world. Of these 35 attributes which are most appropriate to the Sri Lankan University Libraries were selected by an expert panel evaluation. The selected attributes were incorporated with the SERVQUAL model and a robust instrument was developed to ascertain the views of library users about service levels. This study was conducted during period of May -June 2008 as a user survey in the University of Colombo library system covering the main library and its two branch libraries, Science Faculty Library and the Medical Faculty Library. A total of 614 questionnaires were received indicating 74% overall response rate. Gap analysis was used to determine the service quality gap between desired service expectations and actual service performance. The most important area expected by users was relevance of information received followed by access to electronic journals and adequate lighting in reading areas. The highest performance area was accuracy of information received followed by feel safe and secure in the library and relevance of information received. Access to online journals showed the largest gap between user expectation and performances. The findings of this study give a good insight to improve user satisfaction providing a better service in identified areas.
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    A Modular approach to Customer Satisfaction in Relation to Service Quality
    (Journal of the University Librarians’ Association of Sri Lanka, 2011) Jayasundara, C.C.
    Continuous improvement of customer (user) service is essential to successful development of business in today’s highly competitive, dynamic and complex business environment. There is no exception from it for philanthropic areas including libraries. Thus, this paper reviews the existing literature related to customer satisfaction in relation to service quality to identify the research issues and implications to establish further research avenues in the field. The study revealed that there is a consensus among service marketing researchers on the causal sequence/order of the concepts of customer satisfaction and service quality. Through conceptual improvement and empirical findings of past studies, most researchers have concurred on the fact that quality judgments cause satisfaction, leading to the finding on service quality being the antecedent of customer satisfaction. The formation of satisfaction in relation to service quality is generally based upon some significant theories identified in the literature and it recognised two dominant theoretical paradigms, disconfirmation and performance-only, which can be duly used for modelling customer satisfaction through the service quality perspective in organisations, enabling them to perform possible customer-led service quality evaluations. Secondly, the review more closely examined the potentiality of the prevalent service quality and customer satisfaction models which have been applied in the field of library and information services, such as SERVQUAL, SERVPREF and LibQUAL, understand the customer satisfaction process in the context of service quality. These models were, however, not adequately qualified to confirm their strong applicability for the modelling of the satisfaction process in libraries. Finally, the review concluded with fourteen research issues and their implications relating to library services in demonstrating the void of the prevailing body of knowledge, for new research avenues.
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    Communication and Employee Relations in the University Libraries of Sri Lanka: Perception of Staff Members
    (The Journal of Library and Information Management, 2011) Jayasundara, C.C.
    Communication is a medium used by people to interact and relate with each other. The purpose of this paper is to identify the management styles in relation to communication and employee relations, barriers to open communication and the factors that impede effective employee relations in Sri Lankan university libraries. The research study was based on two universities in the Colombo area. The sample data was collected by interviewing eight para-professionals and four minor staff members from each university library. The study found that the autocratic management styles of the majority of the management in both libraries adversely affected the morale of the employees when performing their duty in the library. The study further revealed that conflict situations between management and employees are common in both universities. Finally, the respondents stated that both libraries predominantly use interpersonal or informal communication methods to transmit messages to the employees in comparison to formal and technological methods.
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    Promotional avenues for university librarians in Sri Lanka
    (Annals of Library and Information Studies, 2011) Jayasundara, C.C.
    The paper identifies the existing promotional avenues for university librarians in Sri Lanka, the basic requirements needed for these avenues, the obstacles and obstacle mitigating strategies. The research design of the study comprised of three steps, viz., literature analysis, survey based on telephonic interviews, and finally, the opinion modeling. It was found that the major problems that hinder career advancement prospects among librarians are a combination of professional duties with research and publication requirements, inadequate opportunities to reach the rank of librarian and lack of higher educational qualification requirements.