Browsing by Author "Balasooriya, B.A. Priyani"

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    Assessing the Perceived Quality of Government Training Institutions’ Libraries from User Perspectives
    (Department of Library and Information Science, University of Kelaniya, Sri Lanka, 2023) Balasooriya, B.A. Priyani
    Service quality measures how well a product or service meets a customer's expectations. A study was conducted on the quality of services maintained by a library of a certain government service training institution in Sri Lanka. Providing a high-quality service is critical to attracting and retaining library users, as this will improve library productivity and enhance the library's reputation.